I have been gathering leftovers from my "local" raceways to build a new Difalco controller.
Sat down Friday night to get started and realized I still needed a Difalco trigger pin.
Emailed Jim late Friday, got a phone call from him Saturday morning, and after consultation to make sure I had everything else,
he sent out a trigger pin that got here today!
Jim went the extra mile to make sure I had what I needed, and I learned that his reputation for customer service is for real. This is not my first experience with his products, but I'm sure he never heard of me and yet he stepped up to help this guy from the middle of nowhere.
Thanks, JIm, for your help.
Richard With
Satisfied Difalco customer
Started by
Richard G With
, Jul 24 2017 06:04 PM
2 replies to this topic
#1
Richard G With
-
- Subscriber
-
- 281 posts Joined: 28-August 15
Outside Agitator
- Gender:Male
- Location:Wichita, KS
Posted 24 July 2017 - 06:04 PM
- Cheater, triggerman, Tex and 4 others like this
We must all do what we must do, for if we do not, then what we must do does not get done. Chung Mee
Parkes, W. (Producer) & Meyer, N. (Director). (1985). Volunteers.[Motion picture]. United States: HBO.
#2
Racer36
-
- Subscriber
-
- 1,337 posts Joined: 09-October 11
Checkered Flag in Hand
- Gender:Male
- Location:St. Catharines, Ontario, Canada
Posted 25 July 2017 - 09:29 AM
I have had similar experience with Howard from Third Eye.
I think that Jim and Howard are the two best vendors we currently have in slot racing.
We are lucky to have them.
I think that Jim and Howard are the two best vendors we currently have in slot racing.
We are lucky to have them.
Dennis Dominey
Lifelong half-assed slot racer
#3
MSwiss
-
- IRRA National Director
-
- 25,658 posts Joined: 16-April 06
Grand Champion Poster
- Gender:Male
Posted 25 July 2017 - 12:48 PM
Jim is a terrific guy and easy to deal with.
Time for a PSA.
I sell a lot of Third Eye controllers, more than Difalco, mostly because of the technical demands of my flat track.
But if you have an issue with a Third Eye controller, two things to remember.
1) Contact Howard first.
2) After you get a return authorization, pack the controller to be returned, carefully.
Time for a PSA.
I sell a lot of Third Eye controllers, more than Difalco, mostly because of the technical demands of my flat track.
But if you have an issue with a Third Eye controller, two things to remember.
1) Contact Howard first.
2) After you get a return authorization, pack the controller to be returned, carefully.
- Bernie likes this
Mike Swiss
Inventor of the Low CG guide flag 4/20/18
IRRA® Components Committee Chairman
Five-time USRA National Champion (two G7, one G27, two G7 Senior)
Two-time G7 World Champion (1988, 1990), eight G7 main appearances
Eight-time G7 King track single lap world record holder
17B West Ogden Ave., Westmont, IL 60559, (708) 203-8003, mikeswiss86@hotmail.com (also my PayPal address)
Note: Send all USPS packages and mail to: 692 Citadel Drive, Westmont, Illinois 60559
